Artificial Intelligence

Enterprise AI systems often need to do two very different things: work with current company knowledge and perform specialized tasks consistently. Retrieval Augmented Generation (RAG) and fine-tuning c...

A RAG system can return polished, confident answers and still be performing badly. The retriever could be missing the right document, giving irrelevant chunks higher ranks than useful evidence, or pas...

Arcadion has officially joined Cylix Applied Intelligence as its dedicated Managed Services Division.  The move grows the expertise available to Arcadion’s customers while maintaining the managed...

Your team just found a useful new AI tool…Maybe it is an AI-powered project management integration. Maybe it is a smart assistant that connects to emails and calendars. Maybe it is an agentic platform...

How AI service agents are changing customer support, call centers, and enterprise service operations by connecting directly to CRM, ERP, billing, ticketing, and workflow systems. Every industry has on...

If you’re implementing AI tools today, you are probably moving faster than your governance can keep up. Copilots get turned on before data classification policies exist. Workflow automation tools star...

Artificial intelligence is becoming a reality for many businesses. Across Ottawa, Canada, and the broader North American market, companies are looking at how AI can help employees find information fas...

When a major Canadian company discloses a breach, it is easy to treat it as an isolated incident and move on. That would be a mistake. As reported by Canadian HR Reporter and The Globe and Mail, the r...

As LLMs and industry-trained RAGs quietly absorb decades of professional expertise, the premium pricing model at the heart of professional services is running out of runway — and the consumers paying ...