IT field services

A multi-site rollout rarely breaks in the same way at every location. It breaks one site at a time. The hardware might be the same, but the sites are not. One branch has no place in the cabinet. Anoth...

A remote engineer asks a technician to move a patch cable from switch port 12 to port 18. The technician arrives and finds that the labels do not match the diagram. The safest next step is not to gues...

The easiest device to lose is the one everyone assumes someone else recorded. A laptop arrives for a new employee. IT configures it, hands it off at the site, and moves on. No one records its final lo...